ERP Rescue
When the Project Is Drifting
If a Sage project is late, over-scoped, under-tested, or losing user confidence, we help stabilise the work and create a practical route to go-live.
Rescue signals
The project may still be recoverable, but it needs control.
How we recover control
The first objective is not to blame the previous team. It is to make the current state visible enough to decide what should happen next.
Day 1–2
Stabilise
Stop the drift before anything else. Project noise is separated from the actual blockers (scope, data, integrations, configuration, people, infrastructure or governance), and uncontrolled change is frozen so the situation cannot get worse while it is being assessed.
Name the real blockers and park the noise
Freeze scope and uncontrolled changes
Confirm the sponsor, project lead, and decision rights
Week 1
Triage
Rebuild the picture of the project. The decision log, open issue list, must-have scope, deferred scope, and owner map are reconstructed so every remaining task has one owner and one date.
Rebuild the decision log and open issue list
Split must-have scope from deferred scope
Validate migration rules, opening balances, and critical master data
Confirm which integrations are critical for go-live and which can run manually for now
Week 2–4
Fix-forward
Fix what blocks go-live, in order. Data confidence is restored through reconciliation and correction, critical interfaces get monitoring, and a cutover checklist is built with rollback points, owners, timing, and testing evidence.
Reconcile opening balances and isolate manual corrections
Add monitoring to the critical interfaces
Build the cutover checklist with rollback points and test evidence
Arrange day-one support coverage
Day 30
Handover
Leave the project standing on its own. The first month-end is stabilised, ticket ownership is clear, training gaps are closed, and support is handed over with no dependency on the rescue team.
Stabilise the first month-end close
Confirm ownership of every open ticket
Close training gaps and complete the support handover
What happens first
Review current scope, project plan, and open issues.
Interview project sponsor, finance, operations, IT, and key users.
Inspect data migration status and reconciliation evidence.
Identify must-fix blockers versus post-go-live improvements.
Produce a rescue plan with owners, timing, decisions, and risks.
Rescue rule
“Do not move the date again until the blockers are named, the owners are visible, and the cutover evidence is real.”